Client Expectations

At You Just Got Oranged, our creative marketing process is a collaborative effort. To stay on schedule, You Just Got Oranged has created this list of frequency asked questions to help you through our process and make sure we are all on the same page. always, if you have any questions, comments, or concerns, please reach out to us, and a member of our team will be in touch.

Here's what you can expect during our time together:

  • We will be responsive and timely with all of our communications. 

  • We will respect you, your expertise, time, and money.

  • We will be upfront about exactly what's included and what's not - no surpirses.

  • We will consult with you before taking any action that requires and additional investment. 

  • We will deliver a high-quality product. 

And here's what we can expect from you:

  • You will be responsive and timely in your communications. 

  • You will be committed to the project and respectful of us, our expertise, and our time. 

  • You will be upfront about your deadlines and needs - no surprises. 

  • You will be proactive in your communication if anything changes during our work together. 

  • You will be honest in your feedback, comments, ideas, and suggestions. 

  • You will be nice and courteous

Q: How quickly will You Just Got Oranged get started?

A:  We expect that you will fill out the brand identity questionnaire and provide your existing business collateral (mission statement, vision statement, press releases, bio, color palette, logo, etc.) by your project start date. With this information, we will immediately start your communications audit and be on target for the schedule. Without these two key components, we will not be able to start your project. A member of the YJGO team will reach out to you if either of the components has not been provided by your project start day.

Click here to fill out the brand identity questionnaire.

Click here to fill out the web development questionnaire (She Rises Up and Odyssey Clients Only)

Q: How will You Just Got Oranged communicate with me?

A: Typically, we will communicate to you via email, telephone, and virtual online meetings, which are covered in the cost. Should you wish to schedule a face-to-face meeting, we would be delighted to meet with you at a mutual location or at your premises subject to appropriate fees.

Click here to schedule a client check-in video call.

Please make sure you add the following emails to your safe sender list: cherise@youjustgotoranged.com, info@youjustgotoranged.com and mailman@honeybook.com

Q: How will I provide feedback on design recommendations?

A:  When we send your design recommendations, you will also receive a feedback form to fill out to make comments on the designs. Please complete the feedback form within 72 hours of receipt. Using the feedback form helps in providing a quick turnaround for your deliverables. You may also provide feedback during your scheduled check-in meeting.

Click here to fill out the feedback form. 

Q: What are your hours of operation?

A:  We are open Monday – Thursday from 10:00 am to 4:00 pm Pacific Standard Time. In some cases, a project may require some flexibility with our work schedule. We respond to all voicemails and emails within 24-hours of receipt.

Q: How are past due payments handled?

A: If You Just Got Oranged does not receive a payment within fourteen (14) calendar days of any payment date, you will be charged a late fee of 1.5% of the outstanding amount per each day payment is not received. For example, if you owe YJGO $1,000 due on April 1st and fail to pay by April 14th, on April 15th, you will owe $1,015. On April 16th, you will own $1,030.23, and so on.

Q: Is everything we talk about confidential?

A: Everything that is discussed is told in confidence. We believe in creating a safe and trusting environment, because the more that we learn about you, the more we can translate who you are into your business.

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Telephone: 408-982-5324